Question 1

What is a travel agency ?

Accepted Answer

A travel agency or a travel bureau is one which is engaged in all the aspects of travelling, from arranging travel tickets, airport or station transfers to hotel accommodation, sight seeing and other related services for travellers. Travel agencies aim to give their customers the best deals which will help them save money without compromising on the comfort quotient. Nowadays most travel agents operate online so that customers can reach out to them with a few clicks on the mobile and key in their requirements and budgets. Accordingly the agencies show the desired results or even custom make travel plans for their patrons.

Question 2

Role of travel agencies and services

Accepted Answer

Travel agencies play an important role in the tourism industry by offering many services like booking flights, rail tickets, hotels, rental vehicles, tours and such activities for the travellers. A travel agent’s role is to help people to plan, choose and to organize their holiday. They usually work as per the budget requirements of the person. Moreover, they offer ideas and their opinions about tourist attractions, special events and give special discounts.

Question 3

Advantages of using a travel agency for trip planning

Accepted Answer

A travel agency can save time and effort of a traveller and he can get expert recommendations. Travel agents often give lucrative offers and group discounts which a traveller won’t get in usual circumstances. They offer travel insurance which help to address unexpected incidents. Additional facility that agents give is payment in installments. This is specially useful for expensive tours which involve a big cost. In such cases, agents offer EMI which makes it easier for the traveller.

Question 4

What are the services offered by travel agencies

Accepted Answer

There are a variety of services that a travel agency provides to its customers. They are as follows:
Booking the Flight: travel agencies help their customers find and book the needed flight to their destination,
Booking hotel: travel agencies come in aid when it comes to booking a hotel stay. They help their customers find and book proper accommodation like hotels or resorts which suits their budget and needs,
Rent a car: customers get help in renting of a car for airport transfer and sightseeing.
Tour packages: there are certain travel agencies who help their customers to book pre-planned tours and special activities such as attending concerts, music festivals or pilgrimages.
Insurance for travel: the agencies offer travel insurance policies which offer coverage for any unexpected events like medical emergencies or flight cancellations whilst traveling.
In today’s world, where most people equipped with a smartphone can make their own bookings, a travel agent’s role is not lost. Even today, they do help to craft a memorable travel experience.

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